CURRENTLY HIRING:
HVAC Technician
HVAC Technician
WE WANT YOU!
Come work for the Best HVAC Company in the Triangle as voted by the Independent Weekly. With success comes growth and with growth comes a great need for the best people. We need more of the same type of amazing people that have made us who we are.
WE NEED YOU!
Who we need to take us to the next level:
A solid HVAC residential and/or commercial HVAC technician
Who we are: We are the good guys. Boer Brothers is a local, up-and-coming organization with over 12 years of solid growth and many local awards for excellence. Founded by brothers with a strong sense of family and connection to the community we have developed into one of the strongest teams around. We service many of the area’s local restaurants, business and residences throughout Chapel Hill, Carrboro, Durham, Hillsborough and Pittsboro. Our commercial department covers the rest of the Triangle as well.
Why we are a good fit for you:
- Good pay and benefits
- No high pressure sales culture
- Lots of challenging and engaging work
- Unlimited training opportunities, a learning environment and career growth opportunities (our focus is to provide an environment that provides autonomy, master and growth) ask us about our philosophy
- 401K match up to 5%
- Health, vision, dental and life insurance benefits
- Paid gym memberships
- Paid vacation
- Fun learning atmosphere
Check out Boer Brothers Heating and Cooling at www.boerbrothershvac.com.
Hourly: $16.00 to $32.00 /hour
Or call David Boer @ 919-448-1041 to discuss our opportunities.
Job Type: Full-time
Pay: $16.00 – $32.00 per hour plus incentives
Schedule: 8 hour shift with on call rotation
Experience: 1 year HVAC (Required)
License/Certification:
- Driver’s License (Required)
- EPA Universal Certification (Preferred)
Work Location: Multiple locations
CSR
CSR
Job Description for CSR-A
Full Time Position
About the Job:
Answer all incoming calls ensuring accurate account, location, and work order information. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times.
Required Qualifications:
- Advanced customer service skills.
- Ability to multi-task
- Strong people and task management skills
- Organized
- Geographical knowledge of service area or map reading skills
- Knowledge of industry is recommended but not required
- Computer skills (Outlook, Excel, Word)
- High school diploma or general education degree (GED)
- Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience
Daily Duties:
- Take incoming customer calls
- Take incoming technician calls
- Schedule and coordinate all service calls as requests are received
- Create dispatch ticket for all service calls.
- Maintain the dispatch board / schedule.
- Maintain customer history files in database
- Forecast workload for 2 – 3 days out
- Process credit card payments; pass on check payments and financing payments to accounting
- Process Approved Commercial Contracts
- Schedule Engine and Contractor Commerce: Detail check verify correct: summary, location, customer, email and county etc (basically getting the customer account/work order ready for Dispatch)
- Process Service Estimate Approvals
- Confirm all appointments (not done by auto reminders) next day on the board, ensuring all summaries and notes are updated.
- Run Start Up tag report creating the work order for Dispatch to schedule.
- Processing Service Titan customer account corrections by merging duplicates and verifying active locations.
- Process all chat requests setting up accounts/locations and work orders and booking jobs.
- Oversee and Follow up on Abandoned calls making sure everyone has been contacted/received service booking calls accordingly and classifying calls/attaching them to associated jobs.
- Sell Clubs
- Back up for CSR-B and Dispatchers when staffing requires support.
- Duties as assigned by Dispatcher-CSR Office Manager/Service Manager
Dispatcher
Dispatcher
Job Description for Dispatcher-B
Full Time Position
About the Job:
Maintain the Service Technicians’ daily schedules and dispatch the technicians as service calls are completed. Evaluate Technician Routes ensuring correct Technician assigned to correct job. Following up on open quotes and quotes on hold ensuring they are dismissed or scheduled in a timely manner. Clear and concise communications with department managers, employees, and company customers, including keeping customers up to date on their club appointments.
Required Qualifications:
- Advanced customer service skills.
- Ability to multi-task
- Strong people and task management skills
- Organized
- Geographical knowledge of service area or map reading skills
- Knowledge of industry is recommended but not required
- Computer skills (Outlook, Excel, Word)
- High school diploma or general education degree (GED)
- Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience
Daily Duties:
- Take incoming customer calls
- Take incoming technician calls
- Schedule and coordinate all service calls as requests are received
- Maintain the dispatch board / schedule.
- Maintain customer history files in database
- Forecast workload for 2 – 3 days out; Evaluation of Tech Routes and Dispatch Pro Alerts making corrections as needed
- Process credit card payments; pass on check payments and financing payments to accounting
- Assist Technicians with their jobs and schedule
- Schedule Club recurring events
- Process the Technicians “done for Now” aka paused work orders.
- Follow up on Opportunities in Service Titan assuring they are dismissed or approved.
- Process work orders on Hold
- Process Parts Orders: Tech ordered and Parts Ordered
- Process appointment request under “bookings”
- Schedule all unassigned appointment requests (with Dispatch Pro, any it doesn’t assign)
- Back up for Dispatcher A and CSR’s when staffing requires support.
- Duties as assigned by Dispatch-CSR Office Manager/Service Manager
Service Manager
Service Manager
Job Description for Service Manager
Full Time Position
About the Job:
Maintain the Service Technicians’ daily schedules and dispatch the technicians as service calls are completed. Evaluate Technician Routes ensuring correct Technician assigned to correct job. Following up on open quotes and quotes on hold ensuring they are dismissed or scheduled in a timely manner. Clear and concise communications with department managers, employees, and company customers, including keeping customers up to date on their club appointments.
Required Qualifications:
- Advanced customer service skills.
- Ability to multi-task
- Strong people and task management skills
- Organized
- Geographical knowledge of service area or map reading skills
- Knowledge of industry is recommended but not required
- Computer skills (Outlook, Excel, Word)
- High school diploma or general education degree (GED)
- Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience
Daily Duties:
- Take incoming customer calls
- Take incoming technician calls
- Schedule and coordinate all service calls as requests are received
- Maintain the dispatch board / schedule.
- Maintain customer history files in database
- Forecast workload for 2 – 3 days out; Evaluation of Tech Routes and Dispatch Pro Alerts making corrections as needed
- Process credit card payments; pass on check payments and financing payments to accounting
- Assist Technicians with their jobs and schedule
- Schedule Club recurring events
- Process the Technicians “done for Now” aka paused work orders.
- Follow up on Opportunities in Service Titan assuring they are dismissed or approved.
- Process work orders on Hold
- Process Parts Orders: Tech ordered and Parts Ordered
- Process appointment request under “bookings”
- Schedule all unassigned appointment requests (with Dispatch Pro, any it doesn’t assign)
- Back up for Dispatcher A and CSR’s when staffing requires support.
- Duties as assigned by Dispatch-CSR Office Manager/Service Manager
Please send an email to david@boerbrothershvac.com to apply today!
Why Work For Boer Brothers Heating and Cooling?
We all want a rewarding and enriching career—and that’s what we strive to offer at Boer Brothers Heating and Cooling. We’ll give you every opportunity to think freely, to develop your skills and experience, and to work with a variety of different clients and in diverse technical environments.
We can give your career a clear sense of direction. We don’t want to change who you are—we want to help you use your skills, initiative and personality to get the most out of your working life.
Our whole business is built on teamwork, so there’ll always be some other bright spark for you to bounce ideas off, learn from and you’ll find yourself working closely with everyone, from the newest recruits to the three founders Bryan, Jeff and David Boer.
Apply Today
The Benefits of Working With Boer Brothers
Boer Brothers Heating & Cooling strives to add value to the local community as much as possible, work in partnership with our clients and associates to help solve their specific needs, build a stimulating work environment for our employees to keep them challenged and motivated, and cultivate an optimum customer service experience for each of our customers.
Rewards & Benefits
As well as very competitive salaries, we offer our employees a comprehensive package of benefits that adds real value. When you are with us you’ll be rewarded in many ways, and not just through your salary. Our attractive package of benefits is designed to offer you reassurance, security and lots of flexibility.
Learning & Development
When you grow, we grow. Your professional development is vitally important to us and we’ll be encouraging it at every step. It’s also an integral part of your job. That’s why we aim to help you in every possible way to achieve your own personal career objectives and increase the depth and breadth of your experience. We want you to succeed so that you can help us go the extra mile for our clients.
Benefits for hourly employees include:
401(k) retirement account (100% match to 3 percent and 50% match from 3 to 5 percent)
Sick Leave
10 Vacation and Personal Days, Plus Holidays
Cell Reimbursement or Company Phone
Gym Membership
Take Home Vehicle
Professional Training Opportunities
Blue Cross and Blue Shield Health Insurance
How We Value Our Employees
Supportive Relationships
Career With a Purpose
Support Personal Growth
Recognition For Excellence
We Want You!
Come join our family. You can never have too many brothers. We are inviting top techs to apply for a position with a high-growth, dynamic and fun local company serving the residential, light commercial and refrigeration markets. Large base of service agreement customers for steady year round work.
We pride ourselves in offering good wages and benefits, 401K plan, etc., but the biggest benefit is the community of excellence and learning that we have developed here at Boer Brothers Heating and Cooling. Our technicians could work anywhere, yet stay with us. In fact, our turnover rate is near zero. Why? Simple, it’s a nice place to work.
If you know that you are, or could be, a top professional and want to work at a place where you are truly appreciated and respected, where you matter. Then we would like to sit down with you, learn what you are looking for both professionally and personally and be a part of your future.