At Boer Brothers Heating & Cooling, we are committed to protecting our customers’ privacy and confidentiality. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. By accessing or using our website, you agree to the terms and conditions of this Privacy Policy.

Information We Collect

We may collect personal information from you when you interact with our website, request services, or communicate with us through various channels. The types of personal information we may collect include, but are not limited to:

  1. Contact Information: such as your name, email address, phone number, and mailing address.
  2. Payment Information: when you make a purchase or request a service, we may collect payment information necessary to process your transaction securely.
  3. Service-related Information: including information about the products or services you inquire about or request from us.
  4. Website Usage Information: we may collect data on how you interact with our website, such as your IP address, browser type, referring pages, and access times. This information helps us improve our website and provide a better user experience.
  5. Cookies and Tracking Technologies: we may use cookies and similar tracking technologies to collect information about browsing activities and preferences on our website. This information helps us personalize your experience and provide relevant content.

How We Use Your Information

We may use the information we collect for various purposes, including but not limited to:

  1. Providing and improving our services: We use your information to fulfill your requests for products or services, respond to your inquiries, and enhance the overall customer experience.
  2. Communication: We may use your contact information to send you important updates, promotional offers, and other relevant communications.
  3. Analytics and Website Improvement: We analyze the data we collect to understand how our website is used, identify areas for improvement, and optimize its performance.
  4. Compliance and Legal Obligations: We may use your information to comply with applicable laws, regulations, legal processes, or enforce our policies.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

  1. Service Providers: We may engage trusted third-party service providers to assist us in delivering our services. These service providers are bound by confidentiality agreements and are prohibited from using your information for any other purpose.
  2. Legal Requirements: We may disclose your personal information if required to do so by law or if we believe that such action is necessary to comply with a legal obligation, protect our rights, or investigate potential violations.
  3. Business Transfers: In the event of a merger, acquisition, or sale of our business assets, personal information may be transferred as part of the transaction. We will notify you of any such change and provide you with options regarding your personal information.

Data Security

We take reasonable measures to protect the security of your personal information and implement safeguards to prevent unauthorized access, disclosure, or alteration. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Your Rights

You have the right to access, update, correct, or delete your personal information. If you wish to exercise any of these rights or have questions about our Privacy Policy, please contact us.

Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. We encourage you to review this page periodically for any updates. The revised Privacy Policy will be effective from the date it is published on our website.

Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy or how we handle your personal information, please contact our office.