Privacy Policy
Introduction
Boer Brothers Heating & Cooling values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, services, and communication platforms.
What Information We Collect
Personal Information
We may collect personal details that you provide, including:
Name
Phone number
Email address
Mailing or service address
Any additional information submitted via our website forms or during service interactions
Usage & Technical Data
We also collect non-personal data such as:
Website traffic and page usage
Device type and browser information
IP address
Time and date of visits
Cookies & Tracking
We use cookies and similar tracking technologies to improve functionality, analyze performance, and offer a better user experience. You can manage cookie preferences in your browser settings.
How We Use Your Information
We use the information we collect to:
Provide and manage HVAC services
Respond to service requests or inquiries
Schedule appointments and send service reminders
Improve website functionality and customer experience
Comply with legal obligations
Send promotional messages (only with your consent)
Mobile & Messaging Privacy Assurance
We do not share your mobile number, messaging opt-in data, or consent with third parties for their marketing purposes.
This assurance applies to any information you provide through SMS, online forms, or service-related communication. Your privacy is a top priority, and this data is used solely to communicate directly with you.
How to Opt-Out
You may opt out of communications from Boer Brothers Heating & Cooling at any time:
Reply STOP to any SMS message you receive from us
Or contact us at info@boerbrothershvac.com or call 919.813.2556
Data Security
We take appropriate administrative, technical, and physical measures to safeguard your personal data from unauthorized access, use, or disclosure. While no online platform can guarantee absolute security, we continuously work to protect your information.
Data Sharing
We do not sell, rent, or trade your personal data. We may share information only:
With trusted third-party providers under contract who help us operate our business (e.g., email, scheduling, CRM systems)
To comply with legal or regulatory obligations
With your explicit consent
In anonymized, aggregate form for internal analytics
Accessing or Updating Your Information
To review or correct your personal data, please contact us directly using the information below.
Contact Us
For questions about this Privacy Policy, your data, or opting out of communications, please contact:
Boer Brothers Heating & Cooling
Chapel Hill Office: 630 N Carolina Hwy 54 W, Chapel Hill, NC 27516
Phone: 919.813.2556
Email: info@boerbrothershvac.com
Changes to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page with a revised “Last Updated” date. Please check back periodically for updates.
